Your Outsourcing Service Provider in Australia

We partner with you to plan, build, and
manage dedicated teams in the Philippines.

optiBPO manages your outsourcing risk by starting small, clearly defining
scope, proving the concept, building confidence, and then extending

WATCH ON-DEMAND WEBINAR

outsourcing to the Philippines - with Q&A session.

Learn the benefits and potential pitfalls of business process

Business Process Offshoring Webinar

Why Outsource to the Philippines?

Outsourcing to the Philippines offers a genuine solution to many business problems. Opportunities exist to rapidly build teams to save cost, drive growth, create success, and enable new services to be delivered that are not justified onshore.

The hardest part is knowing where to start, how to manage risk and avoid disruption, and what is the best approach. At optiBPO, we manage your outsourcing risk by starting small, clearly defining scope, proving the concept, building confidence, and then extending.

GET STARTED

optiBPO VIDEOS

ERA 2025 is changing what it costs to employ people in the UK

The Employment Rights Act 2025 introduces meaningful changes to UK employment law, bringing new obligations around sick pay, family leave, and redundancy consultation. We help UK businesses understand their exposure and explore practical, cost-effective ways to adapt.

180

Maximum protective award for failure to meet collective consultation obligations.

Day 1

Family leave and SSP entitlements apply from an employee’s first day.

6 Months

Extended timeframe for employees to bring tribunal claims.

What’s changing under ERA 2025

Statutory Sick Pay from day one

The three waiting days before SSP kicks in have been removed, and the lower earnings threshold no longer applies — broadening eligibility across your workforce.

Family leave from the first day

Paternity and unpaid parental leave are now available from an employee’s first day, removing the previous minimum service requirements.

Greater redundancy consultation obligations

The maximum protective award for failing to consult has doubled to 180 days’ pay — raising the stakes considerably for large-scale workforce changes.

Unfair dismissal compensation cap removed

There is no longer a ceiling on compensatory awards, which meaningfully changes the risk profile for senior departures and contested exits.

GET STARTED

WHY optiBPO?

optiBPO provides a unique service offering, delivering BPO as a managed service, where the team is an extension of your onshore team, not a separate part. With so many BPO companies in the Philippines available today, it could be difficult to know which partnership suits you best. optiBPO is an agency that partners with you to plan, build, and manage dedicated outsourcing solutions in the Philippines.

This includes:

WE MANAGE THE TRANSITION
We help manage a seamless transition of your rollout, providing the necessary framework including recruitment, HR, payroll, and IT
YOU RETAIN FULL CONTROL
Resources will work under your direction and are dedicated to your organisation. We manage attendance and workflow supervision
YOU CAN START SMALL
You can start small, manage the risk, prove the benefit, and then extend. There is minimal risk or financial obligation
WE ARE OUTSOURCING EXPERTS
We provide onshore consulting support that will help you define your strategy, and manage the transition to get you BPO ready
PRICING IS TRANSPARENT & STRAIGHTFORWARD
All costs are invoiced locally in your preferred currency and tax invoices are provided (with no offshore payments)

optiBPO CASE STUDY

optiBPO BLOGS

Scaling Without the Cost Curve: How Smart Operations Enable Growth Without Increasing Costs

13 January 2026

Cost of Outsourcing Payroll in the UK: A Guide

7 November 2025

Outsourcing Accounting and Bookkeeping for UK Companies: 7 Benefits

6 November 2025

WHAT CLIENTS ARE OUTSOURCING?

optiPBO is recognised as a leader among outsourcing companies in the Philippines,
and here are some of the ways our clients are improving their business through offshoring.

LEAD GENERATION
Boost lead generation through additional research, data mining, and follow-up

SALES
Transform sales processes onshore and push support tasks offshore including CRM updates and meeting setting

MARKETING
Sharpen marketing through content creation, social media management, and building brand awareness and loyalty

CUSTOMER SERVICE
Extend customer service to increase company sales while providing great support to your customers

LOGISTICS
Streamline purchasing and logistics through improved efficiency and enhanced monitoring

ACCOUNTING
Lower transactional costs including Accounts Payable and Accounts Receivable

ADMINISTRATION
Improve general business support including HR admin, contract admin, and other admin and support

TECHNOLOGY OPERATIONS
Improve technology operations through increased support hours and greater bandwidth

CHECK MORE ROLES

optiBPO Outsourcing Resources

Benefit from a range of useful resources about BPO in the Philippines:

CASE STUDY

Check the link below and discover where some of our clients are creating success through offshoring to the Philippines

DISCOVER MORE

ON-DEMAND WEBINAR

Learn the different growth strategies available for your business and the right approach to building and managing an offshore team

WATCH NOW

BROCHURE

Download our latest brochure and discover how offshoring can help improve your business and save you operational costs up to 70%

DOWNLOAD HERE

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Your Outsourcing Service Provider in Australia

Why Outsource to the Philippines?

optiBPO VIDEOS

optiBPO Office Walkthrough

ERA 2025 is changing what it costs to employ people in the UK

What’s changing under ERA 2025

Statutory Sick Pay from day one

Family leave from the first day

Greater redundancy consultation obligations

Unfair dismissal compensation cap removed

WHY optiBPO?

WE MANAGE THE TRANSITION

YOU RETAIN FULL CONTROL

YOU CAN START SMALL

WE ARE OUTSOURCING EXPERTS

PRICING IS TRANSPARENT & STRAIGHTFORWARD