optiBPO provides a unique service offering, in delivering BPO as a managed service, where the team are an extension of your onshore team not a separate part. This includes:

We manage the transition

We help manage a seamless transition of your rollout, providing the necessary framework including recruitment, HR, payroll and IT

You retain full control

Resources will work under your direction and are dedicated to your organisation. We manage attendance and workflow supervision

We know the Philippines

We have established structures including first grade offices, IT infrastructure, and provide legal, tax and compliance

You can start small

You can start small, manage the risk, prove the benefit, and then extend

We are BPO experts

We provide onshore consulting support that will help you define your strategy, and manage the transition to get you BPO ready

Our pricing is transparent and straightforward

All costs are invoiced locally in your preferred currency and tax invoices are provided with no offshore payments

optiBPO model

We work directly with you to ensure your business processes, tools and systems are BPO ready. Your dedicated team members will be supported to ensure they can be effective contributors from day one.
Discover more about optiBPO and how offshoring
can help you grow your business.

optiBPO approach

You can choose the level of transition support depending on your requirements, capability, and bandwidth. We manage your outsourcing risk by starting small, clearly defining the scope, proving the concept, building confidence, and then extending. At each stage, there are reviews and checkpoints to ensure there are no disruptions to your operations.


  • Assessment
  • Cost/Benefit
  • Implementation plan

Build SOPs

  • Processes
  • Policies
  • Work instruction


  • Job description
  • Interviews
  • Offers

Transition &
Go Live

  • Setup systems
  • Train resources
  • Transition

Monitor & Extend

  • Performance report
  • Extend

Optimising Procedural Documentation

Documenting procedures is important to get you BPO ready. optidocs is the easy way to rapidly and
cost effectively build Standard Operating Procedures (SOPs) for your business. Visit opti-docs.com

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